Customer Rates a Vegan Restaurant Poorly, and the Owners’ Reply is Brilliant

Some people can’t stand negative criticism. Like Steve Clarke, the owner of the London-based Café Van Gogh. The 47-year-old owner of the non-profit vegan place could not remain silent to a one-star review he received on TripAdvisor, and his response had gone viral.

The review stated that the customer was forced to have an “oat milk cappuccino”, which tasted “like porridge because they didn’t have “normal milk”. Together with head chef and co-owner, Bonita de Silva, Clarke wrote a response putting the unsatisfied customer in their place—light-heartedly, of course, and winning the heart of their customers and followers.

“We take each review as we find it, and fortunately, until porridge milk-gate, we have not had many poor reviews,” Clarke said in an interview for Bored Panda. “At best, they are an opportunity for us to take feedback and grow. At worst, they are someone in a darkened room somewhere enraged that we do things differently at Café Van Gogh and feeling the need to lash out.”

The café is a non-profit business that recruits people with a learning disability or mental health problem, helping them to “break the ice” and seek paid employment.

Scroll down and take a look at the response.